Nanjing-based automatic phone-answering robot maker Silicon Intelligence (硅谷智能) announced hundreds of millions Series B+ round of funding, led by CMB (China Merchants Bank International) Capital, a subsidiary of CMB.
The investment will be used to expand more smart city application cases leveraged by artificial intelligence.
Founded in 2017, the company’s core competence lies in the cutting-edge technologies such as ASR (Automatic Speech Recognition), TTS (Text-to-Speech), Voice-based Emotion Recognition, which can be applied into 40 verticals. The company’s smart city, smart communication, smart finance solutions help governments, banks, telecommunications operators, e-commerce providers, insurance companies improve their operational efficiency, especially in marketing and customer service centers.
Its product mix includes a smart marketing platform, CaaS (Communication as a service) platform, human/machine interactive platform, and smart customer service. The company is estimated to achieve CNY 100 million to CNY 300 million (USD 14 - 42 million) revenue in 2019, according to EO Intelligence investigation.
As fintech is booming in China, the company’s smart marketing platform has made more than 10 million outbound calls for state-owned banks and leading commercial banks in the country – China Construction Bank, China of Bank, SPD Bank among others, Silicon Intelligence claims.
The business works as follow: China Unicom, China Telecom and China Mobile provide communication infrastructure; Silicon Intelligence uses its interactive technologies such as intelligent voice to make outbound calls and make strategic decisions and conduct data analysis based on its own database. Through the process, the company helps its clients generate leads, improve customer conversion rate, and maintain high-quality service quality in a low-cost way.