In the era of extensive digitization, the establishment of a secure and manageable digital infrastructure in the context of artificial intelligence has emerged as a significant concern in contemporary society. JD Cloud has recently introduced an extensive range of integrated software and hardware products, aimed at facilitating the process of achieving progressive localization.
On June 27, 2023, the JD Cloud City Conference in Shanghai concluded successfully. JD Cloud unveiled a comprehensive product matrix encompassing software and hardware integration. This matrix includes a "domestic chip" server, a cloud server cartography, a cloud computer, a cloud sea storage all-in-one machine, and a Damon+ cloud sea storage all-in-one machine. These offerings contribute significantly to the process of localization, transitioning from a state of mere availability to high quality. Moreover, it fosters the seamless integration of digital technology with tangible industries, thereby promoting a deeper level of synergy between the two domains.
Founded in 2016, JD Cloud serves as a subsidiary of JD Group and functions as a primary brand dedicated to the provision of technology and service exports. JD Cloud, a provider of digital intelligence solutions, is committed to delivering supply chain-oriented digital intelligence solutions to a diverse range of clients, including enterprises, financial institutions, and governmental entities. JD Cloud offers a comprehensive range of cloud products categorized into three types: public, specialized, and hybrid. By incorporating advanced technologies like artificial intelligence, big data, and Internet of Things, JD Cloud delivers a diverse array of products and digital solutions across various industries such as retail, logistics, health, smart city, and financial technology. These offerings aim to assist customers in cost reduction and efficiency improvement, establishing JD Cloud as a reliable and esteemed partner in the realm of industrial digitization.
According to the official website, up to now, JD Cloud has served over 95% of large central enterprises, 2,048 large enterprises, 914 financial institutions and over 2.07 million small and medium-sized enterprises. During the 618 Festival in 2021, Jingdong intelligent customer service cumulative consulting service volume exceeded 490 million times. The integrated intelligent customer service system, known as "Jing Xiaozhi" (Chinese: 京小智), encompassed intelligent customer service, intelligent marketing, and intelligent analysis and decision-making capabilities. The total number of consultation guides received by this system reached 56.46 million, exhibiting a year-on-year increase of 61%, bringing efficiency, experience and revenue growth to over 160,000 businesses in JD.com.
On December 22, 2022, IDC, a leading IT market research and advisory firm, released the report China Financial Cloud Market (H1 2022) Tracker, in which JD Cloud ranked in the top five in China's financial cloud (platform) solutions sub-market. The report shows that JD Cloud is growing rapidly in the platform solutions business, with a market share of 11.1% in the first half of 2022 and a year-on-year growth rate of 45%.
In overseas business, JD Cloud provides a full chain of overseas services to accelerate Chinese enterprises to go global. In terms of cross-border e-commerce parks, JD Cloud plays a significant role in facilitating the international expansion of Chinese enterprises through its support in establishing digital economy industrial parks. Notably, the establishment of a cross-border e-commerce park in Huizhou in 2020 has emerged as a prominent exemplar within the industry. In terms of cross-border IT resource management, in the face of changing business models and surging infrastructure complexity, the adoption of hybrid multi-cloud architecture has been increasingly preferred for the integrated administration of resources across different geographical boundaries. In 2021, JD Cloud introduced "Cloud Ship," the inaugural hybrid multi-cloud operating system, aiming to achieve unified management of cross-border resources across multiple cloud platforms and devices. In 2022, JD Cloud launched the one-stop cross-border e-commerce comprehensive service manager - Haiketong 1.0 (Chinese: 海客通), which can provide global store entry, independent station SaaS construction, multi-platform product selection and other analysis guidance for enterprises going abroad.
The major competitors of JD Cloud include representative Chinese companies including Tencent Cloud (Chinese: 腾讯云) and Ali Cloud (Chinese: 阿里云), as well as international players such as Amazon AWS and Microsoft Azure from the United States.