According to the report, Xpeng Motors City Service Center will provide customers with one-stop delivery scene experience
March 26th, 2019 /EqualOcean/ - Xpeng Motors announced the opening of six Service Centers in China, which are located in Beijing, Shanghai, Guangzhou, Shenzhen, Nanjing, and Dongguan.
LIU Pei, vice general manager of Xpeng Motors Sales department , said at the opening of the Beijing service center that the opening of the service center marks the start of large-scale delivery of Xpeng G3.
According to the report, Xpeng Motors' City Service Center will provide customers with one-stop delivery experience, including the vehicle contract signing, payment, finance, insurance, temporary license/official license plate service.
Compared with original experience centers, Xpeng Motors' City Service Center has added delivery and after-sales function modules, which will provide users with display, delivery experience, intelligent after-sales service, and other vehicle services.
Xpeng Motors' owners will enjoy nine free basic rights, such as remote diagnosis, intelligent compensation, exclusive charging piles, mobile service, substitute vehicle service, etc.
15 offline stores of Xpeng Motors have been established since December 2018, the company plans to set up 34 service centers in 34 cities, with at least 100 Xpeng offline stores set to open nationwide in 2019, LIU Pei said.
The offline sales experience store and online e-commerce of the company adopt the direct sales mode, aiming to unify the price, service process and sales standard. Meanwhile, the authorization mode and mobile service mode will be adopted in the service level to expand the service scope and realize the full coverage of after-sales service in the sales city.
LIU Pei said that Xpeng G3 will begin its large-scale delivery from March 15, and plans to complete the delivery of 10,000 vehicles by the end of July and 40,000 by the end of 2019.
Xpeng Motors didn't choose the name G3 randomly, the company explained in a statement. "G is for geek, and the number 3 is for its category. Since its foundation, the name of the car has been designed to appeal to a younger generation and to express a "geek" lifestyle that includes an attitude of both exploration and innovation," according to Xpeng Motors.
In addition, LIU Pei revealed that Xpeng Motors will expand its employee scale in 2019. Currently, the company has about 3,000 employees, and it will increase to 5,000 in the future, among which research and development personnel account for 50%.
Xpeng Motors' new product will be unveiled at the Shanghai International Automobile Industry Exhibition in April, and the company will position it as a mid-sized smart electric coupe.