Shenzhen Yugong Technology Co., Ltd. (hereinafter referred to as Yubot（Chinese：愚公科技), a cross-border e-commerce after-sales operation service provider, recently announced the completion of the Pre-A round of financing of nearly 10 million yuan for the capital increase of the old shareowner. According to reports, the funds are mainly used for marketing activities, Model Training and product iteration.
Founded in 2014, Yugong Technology initially provided customized IoT solutions for smart device brands.
Yubot began to transform into a cross-border e-commerce after-sales operation service provider. At the end of 2019, the company began to test the waters and sell products on the cross-border e-commerce platform, in order to explore operational difficulties and after-sales blockages from a first-line perspective. Based on this, it self-developed and launched an after-sales operation system in 2020 to provide after-sales service for cross-border e-commerce sellers. Operational services; in 2023, the system was connected to ChatGPT to improve the efficiency of problem solving, and fine-tuned based on manually annotated corpus data to form a private model adapted to actual scenarios.
In recent years, the scale of cross-border e-commerce transactions in my country has continued to expand. According to customs statistics, the import and export volume of cross-border e-commerce in my country has increased from CNY 90.24 billion（USD:13.536 billion） in 2017 to CNY 1.98 trillion in 2021. After consulting the data, in 2017, with the launch of smart products such as Amazon Alexa（Chinese：亚马逊） and Google Home（Chinese：谷歌）, selling Internet of Things products overseas has become the general trend, but how to reduce the return rate has become an urgent problem for big sellers.
In 2023, Yubot's system is connected to ChatGPT to improve the efficiency of problem solving, and fine-tuned based on manually annotated corpus data to form a private model suitable for actual scenarios.
Yubot's services cover North America, the United Kingdom, Japan and Canada and other countries. Yan Junjie, partner of TRANSNOVA Capital（Chinese：磁聚力资本）, said: Yubot's transformation is very timely. Its focus on cross-border customer service is the natural application scenario of AIGC（Chinese：ai生成内容） landing, with strong demand and clear pain points. Yugong team's own technical background and previous experience in the cross-border IOT industry have made them quickly lead in this wave of AI customer service competition.
Yubot recently announced the completion of the pre-A round of financing of nearly 10 million yuan for the capital increase of the old shareowner, and TSN Capital served as the exclusive financial advisor.