Carzone to form full coverage of the automobile post-market service.
Founded in 1995, Carzone has gradually developed into a B2B auto parts supply chain professional service provider with more than 1300 direct stores in China.
In 2018, Alibaba, the largest shareholder of the firm, authorized it to take over the automobile post-market services from Taobao and Tmall for operation. Since then, the original 2B business of Carzone served as the basis and continued to expand the C-end car maintenance retail service network.
Under the general trend, the increasing amount of automobiles in China led the enterprises with advantages at both ends of the digital supply chain and offline store network favoring by the investor.
The automotive post-market service is in the key stage of digitization in the past two years. The industry competition has shifted from auto parts supply chain to terminal retail service network.
With the help of the internet resources from Alibaba group and the F6 digital intelligent management system, Carzone will keep working on the digitization and standardization of its direct stores to increase its level of services.
Meanwhile, the e-commerce platforms, Taobao, Tmall and Tmall car app, offer a digital retail service network for the company to solve the problem of customer acquisition, especially teenagers. Carzone will ensure consumers a "standard, transparent and guaranteed" automobile post-market service experience.